Delivery and Return Conditions
Order cancellation :
For payments made by money order and credit card, orders whose total product amount is not transferred to our accounts within 3 business days will be deemed cancelled.
If the orderer decides to give up the purchase (if the product has not been shipped), he/she must notify this via the form on the Customer Services page within 3 hours following the order. The order cannot be canceled after this period. The product is subject to return conditions.
Right of Withdrawal and Return Conditions:
In product returns, the terms of the Consumer Protection Law No. 4077, as amended by Law No. 4822, apply. Buyers have the right to withdraw within 7 days. In order for this right to be exercised, the withdrawal decision must be notified within this 7-day period. The consumer cannot exercise his right of withdrawal for products that are produced in accordance with the consumer's special wishes and demands or that have been personalized by making changes or additions. For this reason, it is not possible to return products specially prepared for you upon your request (vehicle-specific cover, curtain, floor mat, floor mat). For notification, you can call the customer relations phone during working hours or send an e-mail to Destek@luksteks.com. If you make a return without approval, your return will not be accepted and your shipment will not be received. Shipping costs incurred for returning the products back to our company belong to the buyer.
If the buyer purchases a defective product, the buyer has the right to return all products within 30 days. The shipping cost of returning a defective product belongs to Carex.
Refund Procedure:
a) RETURN PROCEDURE FOR PAYMENT BY MONEY ORDER
In payment options by money transfer, the refund will be made by requesting the Consumer's bank account information, to the account specified by the Consumer (the account must be in the name of the person at the billing address or in the name of the user member) by money transfer or EFT.
b) CREDIT CARD REFUND PROCEDURE
In cases where the Buyer exercises his right of withdrawal, or in cases where the product subject to the order cannot be supplied for various reasons, or in cases where a refund is decided to the Consumer by the decisions of the Arbitration Committee, if the purchase is made by credit card and in installments, the refund procedure to the credit card is stated below:
Regardless of how many installments our customer purchased the product in, the Bank repays the customer in installments. After eticarex pays the entire product price to the bank in one go, in case the installment expenditures made through the Bank's POS are refunded to our Customer's credit card, the requested refund amounts are transferred by the Bank to the holder's accounts in installments in order to prevent the parties involved in the matter from being victimized. If the installment amounts paid by the customer until the cancellation of the sale do not coincide with the refund date and the account cut-off dates of the card, 1 refund will be reflected on the card every month and the customer will receive the installments he paid before the refund for another month after the installments of the sale are completed, equal to the number of installments he paid before the return, and will be deducted from his current debts. It will happen.
In case of return of goods and services purchased by card, eticarex cannot make payment to the Customer in cash, in accordance with the contract made with the Bank. In case of a refund transaction, the member business, i.e. eticarex, will make the refund through the relevant software. Since the member business, i.e. eticarex, is obliged to pay the relevant amount to the Bank in cash or as an offset, payment cannot be made to the Customer in cash, in accordance with the procedure we have explained above. The refund to the credit card will be made by the Bank in accordance with the above procedure, after eticarex pays the amount to the Bank in one lump sum.
The Buyer acknowledges and undertakes that he has read and accepted this procedure.
Updated Terms:
Contract Rules, Privacy Policy, Return Conditions, Delivery Conditions, etc. published on this site. Informative and binding texts such as these may be updated by the site from time to time. Some items can be removed, some items can be added, and the spelling, meaning, nature and scope of some items can be changed. The user is obliged to check this information from the relevant areas. The renewed terms are valid for all users from the date of publication.
Information Change:
The Company reserves the right to change information such as the Company name, status, owners, partners, partnership structure, head office and branch address, contact information and site name published in this agreement, provided that it is notified by updating it in the relevant sections of the site.
Authorized court :
Consumer Arbitration Committees and Bursa Consumer Courts are authorized to implement these provisions, up to the value declared by the Ministry of Industry and Trade.
Admission Conditions:
When the member checks the "I accept" box under this agreement during shopping, he/she is deemed to have accepted all the provisions of this agreement unconditionally and unconditionally.